Effective Date: January 2026

At Coultured Luxury, every experience is thoughtfully designed, personally curated, and tailored to the individual client.

To ensure the best possible experience for everyone, we ask that all clients review the following service policies before booking.

Our Philosophy

Every unforgettable experience begins with one question:

How do you want to feel?

Our goal is to create meaningful, personalized experiences that reflect your preferences, priorities, and vision while maintaining the highest standards of professionalism, discretion, and service.

Booking Windows

To provide the highest level of customization and attention to detail, we recommend booking as far in advance as possible.

The Essential Experience

Minimum Booking Window:
14 days before travel

Recommended Booking Window:
30+ days before travel

The Curated Experience

Minimum Booking Window:
21 days before travel

Recommended Booking Window:
45+ days before travel

The Bespoke Experience

Minimum Booking Window:
30 days before travel

Recommended Booking Window:
60–90+ days before travel

The Private Experience Design

Minimum Booking Window:
45 days before travel

Recommended Booking Window:
90+ days before travel

Complex itineraries, international destinations, milestone celebrations, and highly customized experiences may require additional lead time.

Experience Delivery Timelines

Delivery timelines begin once all required information, intake forms, and supporting details have been received.

The Essential Experience

Estimated Delivery:
5–7 business days

The Curated Experience

Estimated Delivery:
7–10 business days

The Bespoke Experience

Estimated Delivery:
14-21 business days

The Private Experience Design

Custom timeline provided individually based on project scope.

What's Included

Depending on the service selected, your experience packet may include:

• Personalized recommendations

• Destination research

• Accommodation recommendations

• Dining recommendations

• Activities and attractions

• Celebration ideas

• Romantic experiences

• Local insights

• Transportation suggestions

• Reservation guidance

• Planning notes

• Booking links

• Customized experience recommendations

Each experience is designed specifically for the client and may vary based on goals, destination, budget, timing, and preferences.

Refinement Policy

Essential and Curated Experience packages includes one complimentary refinement round. Bespoke Private Experience package includes two refinement rounds. Private Experience package includes unlimited reasonable refinements within the active design period.

Refinements are intended for reasonable adjustments to recommendations, preferences, or itinerary details.

Examples may include:

• Swapping a recommendation

• Adjusting preferences

• Updating activities

• Minor itinerary revisions

Additional refinement requests may incur additional fees.

Major redesign requests, destination changes, significant scope changes, or complete project overhauls may require a new booking.

Priority Booking

For clients who would like their project moved ahead in the design queue, Priority Booking may be available.

Priority Booking Fee

$250

Priority Booking provides:

• Front-of-queue placement

• Earlier project review

• Faster design commencement

• Increased scheduling priority

Priority Booking does not guarantee rush delivery timelines unless Rush Service is also selected.

Rush Services

Rush services are available on a limited basis and are subject to scheduling availability.

Rush Service

7–13 day turnaround

Additional Fee:
$150

Priority Rush

3–6 day turnaround

Additional Fee:
$350

Emergency Rush

48–72 hour turnaround

Additional Fee:
$750

 

Rush requests may be declined based on workload, complexity, or scheduling capacity.

Communication Policy

We believe exceptional service requires thoughtful attention and intentional communication.

Our standard response time is:

24–72 business hours

Business hours exclude weekends, holidays, and scheduled business closures.

We appreciate your patience and understanding.

Client Responsibilities

Clients remain responsible for:

• Making final booking decisions

• Confirming reservations

• Verifying pricing and availability

• Obtaining passports and visas

• Reviewing travel requirements

• Reviewing cancellation policies

• Purchasing travel insurance if desired

• Confirming transportation arrangements

Coultured Luxury provides recommendations, research, and experience design services. Final decisions remain with the client.

Third-Party Providers

Recommendations may include hotels, restaurants, transportation providers, venues, activity providers, and other third-party businesses.

While recommendations are carefully researched, Coultured Luxury cannot guarantee:

• Availability

• Pricing

• Service quality

• Vendor performance

• Reservation outcomes

Third-party providers operate independently and remain solely responsible for their services.

Confidentiality & Discretion

Client privacy is extremely important to us.

Information regarding your:

• Travel plans

• Celebrations

• Budgets

• Personal preferences

• Special requests

• Proposals

• Anniversaries

• Custom experiences

will be handled with professionalism, discretion, and care.

We do not publicly discuss client projects without permission.

Payment Policy

Payment is required before work begins unless otherwise agreed in writing.

Because research, planning, consultation, and design work begin shortly after booking, services are generally non-refundable once work has commenced.

 

Consultation & Strategy Fee

To ensure every client receives thoughtful attention and personalized guidance, Coultured Luxury requires a non-refundable Consultation & Strategy Fee prior to any planning services.

This fee compensates for the professional research, expertise, recommendations, and time invested in reviewing your vision and determining the best approach for your experience.

If approved and booked within 30 days, the full consultation fee will be applied toward your selected Coultured Luxury Experience.

Cancellation Policy

Cancellation requests received before work begins may be reviewed on a case-by-case basis.

Once planning, research, consultation, or experience design work has begun, payments become non-refundable.

Our Commitment

At Coultured Luxury, we are committed to delivering thoughtful recommendations, elevated service, and personalized experiences designed around the individual.

No templates.

No one-size-fits-all solutions.

No generic recommendations.

Every experience is designed with intention.

 

Satisfaction Commitment

Our goal is for every client to feel excited and confident about their experience design.

If adjustments are needed, refinement opportunities are included with each package as outlined above.

We are committed to working collaboratively with clients to create an experience that feels aligned with their vision.

 

Thoughtfully Designed. Personally Curated. Completely Confidential.

Coultured Luxury