Effective Date: January 2026

Welcome to Coultured Luxury. By accessing this website, submitting an inquiry, purchasing services, or engaging with our brand, you agree to the following Terms & Conditions.

Please read them carefully.

1. About Our Services

Coultured Luxury provides personalized experience design, research, recommendations, planning assistance, and curated lifestyle and travel-related services.

We are not a travel agency, tour operator, transportation provider, hotel, airline, reservation service, or booking platform.

We do not directly sell transportation, accommodations, travel insurance, excursions, event tickets, or travel packages unless specifically stated otherwise.

Our role is to provide customized recommendations, research, guidance, and experience design based on information provided by the client.

2. Client Responsibility

Clients remain solely responsible for:

• Making final booking decisions

• Verifying pricing and availability

• Confirming reservation details

• Reviewing cancellation policies

• Obtaining passports and visas

• Meeting entry requirements

• Reviewing health and safety requirements

• Purchasing travel insurance if desired

• Confirming transportation arrangements

Coultured Luxury cannot guarantee pricing, availability, vendor policies, or future changes made by third-party providers.

3. Experience Design Services

All services are customized based on information provided by the client.

Because each experience is uniquely designed, recommendations may vary based on:

• Budget

• Destination

• Availability

• Timing

• Client preferences

• Vendor changes

• Market conditions

Experience design services are provided as professional recommendations and planning assistance.

Final decisions remain the responsibility of the client.

4. Booking Windows

For the best results, we recommend booking services in advance.

Essential Experience

Minimum:
14 days before travel

Recommended:
30+ days

Curated Experience

Minimum:
21 days before travel

Recommended:
45+ days

Bespoke Experience

Minimum:
30 days before travel

Recommended:
60–90+ days

Private Experience Design

Minimum:
45 days before travel

Recommended:
90+ days

Complex requests may require additional lead time.

5. Delivery Timelines

Estimated delivery timelines begin once all required information has been received.

Essential Experience

5–7 business days

Curated Experience

7–10 business days

Bespoke Experience

14-21 business days

Private Experience Design

Custom timeline provided individually

Delivery timelines are estimates and may vary depending on project complexity.

6. Refinement Policy

Each experience design package includes a minimum or maximum of one complimentary refinement round.

Refinements are intended for reasonable adjustments to recommendations, preferences, or itinerary elements.

Additional refinement requests may incur additional fees.

Major redesign requests, destination changes, significant scope changes, or complete project overhauls may require a new booking.

7. Priority Booking

Clients may request Priority Booking when available.

Priority Booking moves a project ahead in the design queue.

Priority Booking Fee:
$250

Priority Booking does not guarantee rush delivery timelines unless Rush Service is also purchased.

8. Rush Services

Rush services are offered subject to availability.

Rush Service

7–13 day turnaround

Additional Fee:
$150

Priority Rush

3–6 day turnaround

Additional Fee:
$350

Emergency Rush

48–72 hour turnaround

Additional Fee:
$750

Emergency requests may not always be available.

Coultured Luxury reserves the right to decline rush requests based on workload and scheduling capacity.

9. Payment Policy

Payment is required before work begins unless otherwise agreed in writing.

Because services involve immediate research, planning, consultation, and intellectual labor, work begins shortly after booking.

 

Consultation & Strategy Fee

To ensure every client receives thoughtful attention and personalized guidance, Coultured Luxury requires a non-refundable Consultation & Strategy Fee prior to any planning services.

This fee compensates for the professional research, expertise, recommendations, and time invested in reviewing your vision and determining the best approach for your experience.

If approved and booked within 30 days, the full consultation fee will be applied toward your selected Coultured Luxury Experience.

 

Prices, service offerings, and fees may change at any time without notice.

10. Refund Policy

Due to the customized nature of our services, refunds are generally not available once work has begun.

If a project is canceled before work begins, refund eligibility may be reviewed on a case-by-case basis.

Completed work, research, recommendations, planning services, consultations, and digital deliverables are non-refundable.

11. Communication Policy

Our standard response time is typically 24–72 business hours.

Business hours exclude weekends, holidays, and scheduled business closures.

Luxury does not mean instant.

Luxury means intentional.

We appreciate your patience and understanding.

12. Third-Party Providers

Recommendations may include hotels, restaurants, transportation providers, event venues, activity providers, tour operators, and other third-party businesses.

Coultured Luxury does not own, control, manage, or guarantee third-party providers.

We are not responsible for:

• Pricing changes

• Availability changes

• Vendor cancellations

• Service interruptions

• Travel disruptions

• Operational issues

• Acts or omissions of third parties

Any concerns involving third-party providers should be addressed directly with the provider.

13. Limitation of Liability

To the fullest extent permitted by law, Coultured Luxury shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Travel disruptions

• Vendor issues

• Reservation errors

• Transportation delays

• Weather events

• Natural disasters

• Government actions

• Personal injury

• Property loss

• Missed opportunities

• Client decisions

Our liability shall never exceed the amount paid directly to Coultured Luxury for the applicable service.

 

Right To Refuse Service

Coultured Luxury reserves the right to decline, discontinue, or refuse projects that fall outside the scope of services, conflict with company values, involve abusive behavior, or present unreasonable expectations.

 

14. Intellectual Property

All materials, recommendations, itineraries, experience packets, written content, branding, graphics, documents, and custom deliverables created by Coultured Luxury remain the intellectual property of Coultured Luxury unless otherwise stated.

Materials may not be copied, reproduced, distributed, resold, or repurposed without written permission.

AI-Assisted Content

Some images, illustrations, mockups, and visual assets displayed by Coultured Luxury may be enhanced or created using artificial intelligence tools.

These visuals are used to communicate concepts, inspiration, and aesthetics while protecting privacy and maintaining creative flexibility.

This does not affect the quality or authenticity of the services provided.

 

15. Privacy & Confidentiality

Client privacy is important to us.

Information shared during consultations, intake forms, planning processes, and service delivery is handled in accordance with our Privacy & Non-Disclosure Policy.

 

16. Cookie Policy

Effective Date: January 2026

This Cookie Policy explains how Coultured Luxury uses cookies and similar technologies to recognize you when you visit Coultured Luxury (the “Site”).

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us understand how you use our Site and improve your experience.

Types of Cookies We Use

• Essential Cookies: Necessary for Site functionality.
• Performance & Analytics Cookies: Help us understand how visitors use our Site.
• Advertising Cookies: Used to deliver relevant ads.

How to Manage Cookies

You can change your cookie settings at any time through your browser settings. Disabling cookies may affect Site functionality.

 

Contact Us

For questions about our use of cookies, contact us

 

 17. Accessibility Statement

Coultured Luxury is committed to providing a website that is accessible to everyone, including people with disabilities.

If you experience any difficulty accessing any part of this website, please contact us and we will work with you to provide the information you need through an alternative method.

We welcome your feedback on how to improve accessibility for all users.

18. Changes to These Terms

Coultured Luxury reserves the right to update these Terms & Conditions at any time.

Changes become effective upon publication to this website.

Continued use of our website or services constitutes acceptance of any updated terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California.

 

20. Contact Information

Questions regarding these Terms & Conditions may be directed to:

Contact Us

 

Thank you for choosing Coultured Luxury.

How do you want to feel?